This privacy policy explains how we use the information we process about you and your rights in respect of this information.
You agree that by providing your personal data to us, you are consenting to its use as detailed in the sections below. When you are providing personal data about others, you have the consent of these individuals to supply us with their personal data. We may be unable to offer you any of our products or services unless you provide explicit consent for the collection and use of sensitive personal data under the General Data Protection Regulation (GDPR).
We, us, our means CETA Insurance Ltd Ltd trading as Love Your Hut. We are the data controller of the personal data that you provide to us.
Please contact us if you have any questions about our privacy policy or the information we hold about you by writing to us at:
Love Your Hut
2 Burgage Square
Merchant Gate
Wakefield
WF1 2TS
Or email: [email protected]
Beach Hut Insurance, this covers insurance needs for beach huts and chalets.
When you contact us, whether by phone, email, through our websites or otherwise, we collect information about you when you get a quote for insurance, when you buy one of our insurance policies or when you make a claim under your insurance policy. We only collect information that’s relevant to the insurance products we provide. If you don’t provide this information, we will be unable to offer you insurance.
Personal information provided by you:
Financial information provided by you
Sensitive personal information provided by you:
Information about what you are insuring:
Information about your insurance history provided by you:
The information we collect may be used by us, our employees and service providers who are acting under our instruction, for these reasons:
We must always have a legal basis for processing your information. For each purposes of processing your information, we have set out our legal basis here.
For all of our annual policies, we will contact your prior to your policy expiration date with details of whether we can provide you with another insurance policy and the price of the policy, if you choose to stay with us.
For some of our policies, they will automatically renew so that you have continuity of cover. This means you need to contact us advising that you do not wish to renew otherwise the policy will automatically renew. We will always make it clear in your renewal letter if this will happen and we will always give you enough time to cancel.
If you make a claim against one of our insurance policies, we will carry out checks with fraud prevention agencies and databases as detailed in this list. This helps us to prevent and detect fraud and money laundering.
If we suspect fraudulent behaviour, we may not be able to accept your claim. We investigate potentially fraudulent claims and where appropriate, we will use surveillance to assist our investigation. We may appoint fraud investigation and surveillance suppliers that are local to you to conduct these investigations on our behalf.
We will keep a record of individuals and any associated investigations to prevent and detect future fraud or money laundering.
Where we give you (or where you have chosen) a pasword which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
You have the right to obtain human intervention for any of our automated decisions – detailed below. If you object to an automated decision, we may not be able to offer you an insurance quotation or renewal.
We use your personal information to assess your application for insurance and when we can offer you insurance, we use price rating tools. We assess your insurance risk and an automated decision is produced on whether we can offer you insurance. When we can offer insurance, we use price rating tools to assess you insurance risk and product an automated decision on the price you will need to pay.
In order to sell, manage and provide our products and services, prevent fraud and comply with legal and regulatory requirements, we may need to share your information with third parties, including:
We use the following suppliers:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. In the event that we sell any business, personal data held by us about our customers will be one of the transferred assets.
Precision will contact you from time to time by telephone, post, email, social media or SMS to keep you informed with news, or our range of products and services.
You can object to direct marketing at any stage and we will not send you any marketing materials unless you opt back in. You can do this by either giving your consent on our website or by emailing us on [email protected] and we will update your preferences.
Under data protection law, when personal information is being transferred outside the European Economic Area (EEA), we as data controller, are under an obligation to ensure that such transfers are performed in a manner that ensures that your personal information is adequately protected.
Under data protection laws, you have the following rights:
If you would like to know more about your rights, you can find out more information on the ICO’s website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr-individual-rights/
You can exercise these rights by contacting the Precision Data Protection Officer in writing at the following address:
Data Protection Officer
Love Your Hut
Epsilon House
West Road
Ipswich
IP3 9FJ
Or email: [email protected]
Please provide your name, address, policy/claim number and details of the information you require. Once we have received your request, we will have 1 month to respond.
If you are not satisfied with our use of your personal data or our response to any request by you to exercise any of your rights or if you think that we have breached the GDPR, then you have the right to complain to the ICO. Please see below for contact details of the ICO:
England
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Email: [email protected]
Scotland
Information Commissioner’s Office
45 Melville Street
Edinburgh
EH3 7HL
Tel: 0131 244 9001
Email: [email protected]
Wales
Information Commissioner’s Office
2nd Floor
Churchill House
Churchill Way
Cardiff
CF10 2HH
Tel: 029 2067 8400
Email: [email protected]
Northern Ireland
Information Commissioner’s Office
3rd Floor
14 Cromac Place
Belfast
BT7 2JB
Tel: 0303 123 1114 (local rate) or 028 9027 8757 (national rate)
Email: [email protected]
A key principle of GDPR is that data is retained for only as long as it is reasonable, and is retained in accordance with the uses for which the data is collected.
Please see the attached document which details our retention strategy.
We may use cookies (small text files which we store on your computer when you visit our site) to deliver a better and more personalised interaction. They enable us to recognise you when you return to our site, store information about your preferences, and improve the way your searches are processed. They also enable us to generate statistics about the number of visitors we have and how they use our site and the internet. You can set your browser to reject our cookies if you wish (you should consult your browser help section for details), but this might restrict your use of our site.
For more information on the cookies used by our site, please refer to our Cookie Statement.
Our website may contain links to other websites. This Privacy Policy only applies to this website and the services and products we provide; when you link to other websites you should read the separate privacy policies on those sites.
01608 648430